Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.

See our returns policy for more details on returns and refunds.

 

Pre-Orders

When you place a pre-order with Mrs. Clever, you are reserving an item that is currently in production or being prepared following one of our events.

Pre-orders are charged in full at the time of purchase.

Once the item becomes available, your order will be carefully packed and shipped in the order it was received. You will receive a shipping confirmation and tracking number as soon as your order is on its way.

Estimated shipping timelines will be shared on the product page when available. If you have any questions about your pre-order, please don’t hesitate to reach out — we’re always happy to help.

We truly appreciate your patience and your support of our small business.